My daughter was looking at my phone and noticed someone had sent me a text message and I hadn't responded to it. She said, you need to respond because if you don't respond, its rude. My first thought was "wow, I did something right with her"...then it hit me. I was being rude. Since then, I've started noticing it more and more.
Now when I email someone [especially those that are connected to a computer/blackberry everyday] and they don't respond within a week it makes me angry. Its always in the back of my mind, why didn't they at least make an effort to respond...Are they sooooo busy they can't find a mili-second to respond with a short, snippy "Will do" or "Got it" response. It's difficult to know whether they're just rude, stupid or just don't feel the need to respond. And these people are people I know personally and professionally.
Now for the people i don't know...its hard to tell whether you'll get a response or not. If you do its usually days, weeks and sometimes months before someone will respond, if ever. Sometimes you have to send a follow up email politely asking them the same question again. They usually respond very quickly after the follow up email. Why? I don't know.
I've emailed CEO's of major corporations and received an immediate response while on the other hand I've emailed Directors of State Government programs and never received a response until a follow up email was sent. You really never know who will respond and if they will ever respond.
Bottom line. If you don't respond to emails/text then it makes people angry. Just respond, okay? Because we all know how busy and important you are...here's some responses for you to make it a little easier:
[Will do] [Got it] [Thank you, I will follow up as soon as possible] [Thanks, I'll let you know something soon] [I'll find out for you] [Don't know yet but will let you know when I hear something]
The point is any response is better than no response at all.